 | | CMR CONTROLS | | 22 Repton Court, Basildon, Essex SS13 1LN, UK. www.cmr.co.uk, e-mail: sales@cmr.co.uk Tel +44(0)1268287222, |
ISSUE GB3 - 2010
This web site is owned and operated by CMR CONTROLS LTD who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
QUALITY POLICY
The company is committed to providing our customers with an on/time, fault-free and reliable service as well as competitive price.
To achieve this, we continually review and improve our management system and its processes. Measurable objectives are set by the management. It is essential that an effective Quality Assurance System is developed, implemented and that constant improvements are applied in order to satisfy BS EN ISO 9001:2015, interested parties as well as customers' requirements.
We understand that customer needs and expectations continually change, therefore, we must work closely with current and potential customers to meet these changes in order to offer suitable products/services.
The procedures and practices outlined in the quality documentation are there for that purpose. It is to ensure that our associates understand meeting our customers', as well as statutory and regulatory requirements.
This is to gain the confidence of our customers and, therefore, the implementation of the Quality Policy is mandatory on all our employees.
Our Contact details:
CMR CONTROLS LTD
22 Repton Court, Repton Close
Basildon, Essex, SS13 1LN, United Kingdom
Phone: +44 (0) 1268287222
Fax: +44 (0) 1268287099
Email: sales@cmr-controls.com
VAT Number GB 324 6125 82
Company Registration Number 1372356
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Making a Quotation or Purchase
Making a quotation could not be easier. Just browse our catalogue, and add any items that you wish to have a quote for into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the quotation.
If you want to purchase you have to open an account by making a quotation and sending us a message for us to convert this into a purchase order. Just let us have your company registration number, the name of your director and your bank sort code and account number. We also accept credit card payment over the phone such as Visa and Mastercard.
We do not charge for any item until it is ready to ship. Backordered items are not charged until they are ready to be shipped. In any event, being a manufacturing company, we do not request payment from you until we have confirmed with you the order details and specifications and delivery times in a separate order acknowledgement.
When you receive an automated e-mail confirmation of a quotation it will mentioned on there that it is a quotation only. It does not mean a binding contract exists between us. If you want us to regard the quotation as an order we will contact you and confirm your request and shall send you an order ackowledgement. We have included this term to protect both parties in case a mistake has been made in specification or pricing or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping
All products are packed and shipped ex factory Basildon. Delivery shall be charged for unless mentioned otherwise in the price list or price section of this catalogue. Always confirm the final delivery charges with CMR CONTROLS LTD. |
Delivery Schedule
When you have placed an order, we deliver your order as soon as possible. We will send you an acknowledgement with the estimated delivery time if the products not in stock. |
Back Orders
If your item is not in stock, your order shall be in line for delivery as soon as it is ready for despatch. You will always be contacted with the delivery time information. |
Tax Charges
For orders to be invoiced and shipped within the UK 20% VAT is added. For any other destination within the EU we need your VAT Number and full company details to be exempt. If this information is not supplied 20% VAT is added to the order value. All other destinations outside the EU are VAT free if we can prove that the goods have been exported from UK to that destination. Our Invoices shall have our VAT number and the Intrastat Numbers and Comodity Codes for your records. |
Credit Card Security
When the order is placed at our website and you have elected to pay by Credit Card over the Phone, all card details are destroyed after the transaction and no records are kept at CMR CONTROLS LTD order process offices. |
Guarantee
We guarantee your satisfaction. All of our products come with a 12 months from date of Invoice guarantee. Once you have sent them back to
CMR CONTROLS LTD
22 Repton Court, Repton Close,
Basildon, Essex, SS13 1LN
United Kingdom
we shall either repair or sent you new equipment. We shall not pay for labour on site to remove. |
Reaching Us
If you need to reach us, please email us using the selector on the menu bar 'e-mail-us' alternatively, you can call on
[PHONE] or fax us on +44 (0) 1268287099 or write to us at
CMR CONTROLS LTD
22 Repton Court, Repton Close,
Basildon, Essex, SS13 1LN
United Kingdom |
Privacy Policy
We, CMR CONTROLS LTD do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this quotation shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to produce a quotation or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer quotations
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
CMR CONTROLS PRIVACY NOTICE
INTRODUCTION
In this privacy policy, "we" and "our" relates to CMR Controls Ltd, company number 1372356, registered in England.
"You" and "your" relates to the natural person reading this document that is: considering purchasing, has purchased from CMR Controls Ltd or is making an enquiry.
HOW WE USE YOUR PERSONAL DATA
You may give us your [Identity, Contact and Financial Data] by making an enquiry about our products, placing an order, creating an account on our website, requesting marketing to be sent to you, filling in forms or by corresponding with us by post, phone, and email or otherwise.
We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.
We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.
If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.
We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.
We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.
WHAT DATA DO WE HOLD?
We hold the personal data that you supplied in the course of placing your order or enquiry.
The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, interest, special delivery instructions and potentially other information to ensure the successful completion of your order.
We may hold notes of our communication with you through different channels including, but not limited to: email, CRM (Customer Relationship Management system) and phone.
We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.
HOW WE HOLD YOUR PERSONAL DATA
We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.
If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.
Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.
CO-OPERATING WITH LEGAL AUTHORITIES
If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.
TARGETED ADVERTISING
We may source data from publicly available lists of contacts to use only to target advertising as described above and again under Legitimate Interest. We never use this data to directly contact you.
Our Legitimate Interest is to provide marketing information to people who have shown their interest in our products. We also have a Legitimate Interest in finding other, similar, people and we may use your email address or phone number to help find such people without any detrimental impact on you and our advertising suppliers similarly have a Legitimate Interest in displaying the most relevant ads.
The third-party processors that we use are large responsible companies or organisations and we are sure they have appropriate technical and organisational measures in place to protect your data. Many of these use sub-processors themselves such as cloud services like Amazon Web Services or Microsoft Azure to run their own services. In the case of payment processors, the entire banking infrastructure lies behind them and they pass data to Visa, Mastercard, other similar schemes, the relevant card issuer and acquirer.
YOUR RIGHTS
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.
You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.
You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.
You can exercise any of these rights by contacting us using the details below.
You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed.
HOW TO CONTACT US
If you have any questions or concerns, please do not hesitate to contact us:
CMR CONTROLS LTD
22 Repton Court, Repton Close
Basildon, SS13 1LN, United Kingdom
Email: sales@cmr.co.uk
Phone: +44 (0)1268287222
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Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
In any event, it needs a goods return note authorisation from CMR CONTROLS LTD to do so. If a mistake has been made in ordering or the goods are no longer required a re-stocking charge is normally applicable of 20% of the goods value provided the goods have returned in as new condition. |
Remittance Terms
If the goods are sold on open account the payment terms shall apply. In any event, an account must be opened and this would required your full company name, registered office address and operations address and the registration number of your company. Otherwise the terms are 'Payment before shipment ex works' with a Pro-Forma Invoice |
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